How will we receive our digital rewards?
BackerKit, our fulfillment partner, will distribute your digital rewards directly to the email address to which your order is registered on the estimated schedule provided on our campaign page.
Last updated: March 28, 2023 13:21
Will these rewards be exclusive to BOOM! Direct Reserve customers?
The Slipcase and Signed editions of all three Power Rangers 30 Deluxe Hardcovers, along with the Collectible Box, the Angel Grove Letterman Jacket, our Day One Bonus Item and unlocked Stretch Goal rewards will all be completely exclusive to BOOM! Direct Reserve customers.
BOOM! Studios reserves the right to offer BOOM! Direct Reserve items in extremely limited quantities via other direct sales channels at a later date. The most likely example of this is if a limited tier does not completely sell out during the Kickstarter campaign. However, rest assured that BOOM! Direct Reserve customers will receive their copies first, all limited tiers are strictly limited to the quantity advertised in this campaign (excluding artist proofs), and that no BOOM! Direct Reserve item or package will be offered for less than the price available through this campaign. More importantly, this is the first and only chance to make sure your copy is reserved and delivered directly to your home.
Last updated: March 28, 2023 13:21
What will the shipping costs be?
Shipping will be charged via BackerKit after the end of the campaign, a month before the fulfillment date. You will be informed via BackerKit and Kickstarter about when this will occur. See the Shipping & Fulfillment section of our campaign page for additional details. These costs are estimates based on the information currently available and will be charged through BackerKit, after our fulfillment partners communicate the best shipping rates available to us at that time.
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Why am I being charged an additional amount for international customs?
Customs are the sovereign law of a country on imports or exports. Any duties, taxes, and customs clearance fees that may be levied on a BOOM! Direct Reserve shipment as a result will be the responsibility of the customer.
Please note that Total Shipping costs reflect the total you will pay for shipping and handling for your reward(s). For international orders, please note that while BOOM! Studios ships packages DDP (Delivery Duty Paid) your country may have additional VAT fees or customs duties which BOOM! Studios does not collect in advance. You will be 100% responsible for any of those fees should they be applied, and BOOM! Studios will not refund any international orders that are refused due to VAT or customs fees beyond our control.
Last updated: March 28, 2023 13:21
When and where do I provide my shipping info?
Once the project is successfully funded, we will reach out with a survey via BackerKit to request all of the information needed to fulfill your rewards, including your shipping address. We will post updates on the campaign as surveys become available. Additionally, we will reconfirm your shipping address prior to releasing each shipping wave.
Last updated: March 28, 2023 13:21
I have moved since the campaign was completed. How do I update my mailing address?
In Your BackerKit Account, click ‘Settings’ at the top of the page, and then click ‘Update Address’ - this will update your shipping details for all of your unlocked surveys.
To update your shipping information, click on your BackerKit survey confirmation link that was sent to your email. If you need this link to resent, please go to our survey recovery page here. If your address is open, you will be able to see and click ‘Edit Shipping Info’ to update your shipping details. To update the country or state, please contact support for assistance. Since project creators charged different shipping rates depending on the country/state, only our admin team can update this information. Pro-tip: Some backers are able to get their country and state to change by updating their Zip Code!
If your address is locked, please contact BackerKit for assistance with your new shipping details or message the Project Creator through Kickstarter or Indiegogo with your new address for fastest resolution!
To contact the BackerKit support team, in your survey click ‘Need help?’ on the top right corner, and then select ‘Contact Us’ from the left sidebar to reach out to our team for assistance. Please note: We will issue multiple notices when fulfillment for this campaign is imminent. If you fail to update your address before your rewards are shipped and they are delivered to an incorrect or previous address, BOOM! Studios will be unable to refund or replace your order, due to the limited quantities manufactured and expense incurred in doing so. You are responsible for maintaining the accuracy of your own address and mailing information in order to receive your purchase.
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I missed filling out my survey. What should I do?
Please email us at [email protected] with your full name and backer #.
Last updated: March 28, 2023 13:21
When will I be charged for my pledge?
After the Kickstarter campaign ends, Kickstarter will charge you for your pledged amount. If there are any problems with your payment method, Kickstarter will reach out to you to have the issue corrected and your payment charged.
Any add-ons or upgrades added to your pre-order, after the Kickstarter campaign ends, will be charged through BackerKit at the same time we charge for shipping (one month before fulfillment).
Last updated: March 28, 2023 13:21
I used my Apple ID and did not receive my survey. What can I do?
Please email us at [email protected] with your full name and backer #. Apple ID does not recognize Kickstarter, and is a known issue. If possible, please try another email address. Please refer to Kickstarters support page for more help.
Last updated: March 28, 2023 13:21
his campaign is taking too long for fulfillment and I would like a refund. What is your refund policy?
Due to the nature of this pre-order campaign, we are unable to offer refunds. All of the items described within this campaign are extremely limited in nature and expensive to produce. As such, once your pledge is collected, we will be unable to process a refund. BOOM! Studios does everything within its power to ensure timely shipping and comply with originally estimated fulfillment dates, although those can and frequently do change based on a variety of real-world factors (including manufacturing and shipping delays) beyond the company’s control. Additionally, Kickstarter cannot process payments or refunds once your credit card has expired.
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I’m a comic shop owner, independent bookstore owner, or other retailer. Can I get the Kickstarter editions for my store?
Yes! Any retail partner who wishes to carry the Kickstarter products in their store can contact us directly about purchasing these items at wholesale. Please contact us directly at [email protected] to inquire about wholesale pricing options.
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This project looks great and is already funded! Does that mean the writer, artist, colorist, letterer, and rest of the creative team will be seeing page rate increases or proper profit participation for their contributions to the project?
Like the rest of the Kickstarter community, BOOM! Studios cares deeply about fair compensation for creative talent. As such, all of the creators hired by BOOM! Studios, who have material featured in this campaign are eligible for industry-standard royalties based on sales of their work, including those made through this BOOM! Direct Reserve campaign. This is in addition to the rates they were paid when the work was first commissioned. In other words, the creative talent will benefit directly from your support of this campaign.
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How do the items offered through this BOOM! Direct Reserve campaign differ from what will be available in comic shops, bookstores, and online elsewhere?
The standard softcover collected editions of the work collected in the 3 Deluxe Hardcovers are currently available through our other distribution channels. Additionally, standard editions of Power Rangers Archives Book One, Power Rangers Archives Book Two, and Power Rangers Lost Chronicles Book One Deluxe Hardcovers will be made available through our other distribution channels beginning in January 2024. However, the only way to pre-order these editions as a complete set or to secure the slipcased, signed, or other limited tier packages, which will then be mailed out ahead of the wide release, is through this BOOM! Direct Reserve campaign.
Our more premium, limited editions are available exclusively through the BOOM! Direct Reserve initiative due to format, price point, or limited quantity and not offered through our traditional channels. Any retail partner who wishes to carry these premium, limited editions may contact us directly to purchase copies at wholesale.
Last updated: March 28, 2023 13:21
Why aren’t there any less expensive pre-order options in this campaign?
The focus of any BOOM! Direct Reserve campaign is twofold – (1) introducing fans of some of the most beloved franchises in the world to the limitless medium of comic storytelling, and providing a complete, satisfying reading experience and (2) giving those fans an opportunity to secure some of our most premium, most limited editions for their collections.
And while we have offered two entry level tiers (Tiers 1 and 2), we understand that these price points may not be right for all customers. All of the material collected in Power Rangers Archives Book One, Power Rangers Archives Book Two, and Power Rangers Lost Chronicles Book One are currently available in individual, value priced softcover editions through other distribution channels, you can find details about other pre-ordering options from comic shops and bookstores on our website here: https://www.boom-studios.com/power-rangers-a-30th-anniversary-comic-book-celebration–how-to-pre-order
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What if I want to pre-order two different tiers?
If you are interested in pre-ordering a limited tier, we recommend pre-ordering that limited tier as it may sell out during the campaign. You will be able to add any unlimited items as Add-Ons, either during the campaign or through BackerKit after the campaign. If you are interested in ordering more than 1 limited tier, we will make any unsold quantities available through BackerKit as Add-Ons after the campaign ends. If you wish to ensure you can pre-order two different limited tiers during the campaign period, you will need to create a second Kickstarter account and place two separate pre-orders. Please note, for anyone that instead chooses to pledge to the campaign under separate accounts, we cannot guarantee that shipping will be combined for their orders.
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Will shipping be combined for multiple items in an order?
Yes, where possible our fulfillment partner will combine pre-ordered items to reduce shipping costs. BOOM! Studios and our fulfillment partners reserve the right to send multiple shipments to reduce the likelihood of any rare or limited-edition items from being damaged in transit.
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Can I overpledge ahead of time to set aside funds for Add-On item(s) during the survey period?
Yes! You can always overpledge on Kickstarter. When we conduct the survey through BackerKit, those funds will be available to you in your account and can be applied to Add-On items.
Last updated: March 28, 2023 13:21
The tier I wanted to pre-order is no longer available. What can I do?
Unfortunately, we are unable to open tiers that have sold out. While many of the tiers are unlimited in quantity, the more exclusive tiers are limited in nature in part to ensure their collectibility.
We may decide to unlock new limited edition tiers during the course of the campaign, or other pre-order customers may change their mind and adjust their orders, so if there is a sold out tier you have your eye on, you’ll want to check back on the campaign page frequently.
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I’m interested in one of the limited edition tiers that feature signed products. Do you provide a Certificate of Authenticity?
Yes! BOOM! Studios will provide a certificate of authenticity to verify any signatures are authentic.
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Can any of the signatures be personalized?
No, unfortunately we cannot accommodate requests for personalization.
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How do I know if I qualified for the day 1 pledge bonus reward?
Those who qualify for the day 1 POWER RANGERS 30 enamel pin reward, would need to have pledged within the first 24 hours, which is March 28th 1:10 pm PT to March 29th 1:10 pm PT.
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How can I confirm whether my order qualified for any individual stretch goals?
Stretch goal rewards will be automatically added to your order in our pledge manager, BackerKit when the campaign ends. Afterwards, you can add onto your order if there are items you are missing, although we cannot guarantee that all stretch goal items will be available as add-ons.
Last updated: March 28, 2023 13:21
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.